Patients must bring a photo ID with a current Travis County address on it
You must be at the Clinic at 6pm in order to receive a ticket. If you arrive after 6pm you will not be seen. Doors open at 5pm
If address on ID is not current, a proof of residency must be provided as well (such as utility or phone bill, lease agreement, etc.)
Passports are not accepted as a form of identification
Only patients are allowed in the waiting room due to space and health concerns. Come alone as anyone with you will be asked to wait outside
Do not bring healthy children who do not need to be seen to the Clinic
Children under 18 in need of medical services must be accompanied by ONLY ONE parent
Only one parent will be able to accompany the child inside the Clinic
You may be at the Clinic 2-3 hours (registration, triage, physician consultations, pharmacy and lab services) so please be patient and plan accordingly.
The Clinic is staffed almost entirely with volunteers and patients are expected to treat VHC volunteers and staff with respect (and vice versa).
The Clinic has a Suggestion Box and patient satisfaction survey in the waiting room. Please provide feedback about your experience at VHC.
